Stuck on "Getting your data ready..."

When you sign in on an iPad for the first time, or after reinstalling, Takedown downloads your program's data from the cloud. Getting your data ready... stays on screen until the download finishes. A large program with several seasons of matches and video can take a few minutes.

What to do

1. Keep Takedown open and on screen. Don't switch apps or let the iPad lock.
2. Stay on a strong internet connection. Wi-Fi at home or school is usually fine; a weak signal at a venue often isn't. If the progress isn't moving, move closer to the router or switch to a phone's personal hotspot.
3. Give it time. If Getting your data ready... is still showing after 15 minutes on a good connection, close Takedown, reopen it and let it continue. It picks up where it left off.

"Your data hasn't finished downloading"

If Takedown shows Your data hasn't finished downloading. Check your internet connection and try again., the download stopped making progress. Connect to a stronger connection, then tap to try again. Nothing is lost; the download continues.

"Initializing..."

Initializing... appears for a moment every time Takedown opens. If it stays on screen for more than a minute, close Takedown, reopen it, and if that doesn't help see Takedown Closes or Freezes When It Opens.

Still stuck?

Email support@levelchanger.com with your login email and a screenshot. We can check the download from our side.