Takedown Says My Subscription Expired, But I Paid

If Takedown says your scoring or video subscription has expired, or your free trial has ended, but you've paid or your renewal went through, these steps clear it up for almost everyone. Most of these tickets come in November and December, when subscriptions renew for the season.

1. Check the Takedown Store

1. Connect the iPad to the internet.
2. Close Takedown and reopen it.
3. Tap Settings > Takedown Store.

If it shows a renewal date in the future, you're set; tap Scoring and carry on. If it shows There is a billing problem, Apple or your card issuer declined the renewal. Update the payment method and the subscription renews on its own:

• App Store subscription: If a message says 'billing problem with a previous purchase' or 'verification required'.
• Direct LevelChanger subscription: tap update your payment details in the message, or see Managing a Direct LevelChanger Subscription.

2. App Store subscription: use the iPad that bought it

An App Store subscription belongs to the Apple Account that purchased it. Takedown learns about a purchase or renewal from the iPad signed in to that Apple Account.

1. Find the iPad that is signed in to the Apple Account that paid. On the iPad, open the iPad's Settings, tap your name at the top, then Subscriptions. Takedown Scoring and Stats should be listed as active with a renewal date.
2. On that iPad, open Takedown, sign in to your program's Takedown account, connect to the internet and tap Settings > Takedown Store.
3. Your other iPads pick up the subscription automatically within a few minutes.

If Takedown isn't listed under Subscriptions, the purchase was made with a different Apple Account. Check your purchase history for each Apple Account your staff uses. See Apple Account and Payment Methods.

3. Direct LevelChanger subscription: check the receipt

After each payment and renewal we email an invoice and receipt to the email address on the subscription. If you didn't get one, the payment may not have gone through. Check for an email from us, including in Spam, then see Managing a Direct LevelChanger Subscription.

4. Still expired? Send us these

Email support@levelchanger.com with:

1. Your Takedown login email (Settings > Account). For a direct LevelChanger subscription, that's all we need.
2. A screenshot of Settings > Takedown Store in Takedown.
3. App Store subscription: a screenshot of the iPad's Settings > [your name] > Subscriptions > Takedown Scoring and Stats, taken on the iPad that bought it.

With those we can usually restore your subscription the same day. Apple's steps for screenshots: Take a screenshot.