Managing a Direct LevelChanger Subscription

This article is for subscriptions bought directly from LevelChanger at subscribe.levelchanger.com. If you subscribed through the App Store, see Managing an App Store Subscription.

Have an App Store subscription?

Switching an App Store subscription to a direct LevelChanger subscription isn't available at this time. If you're interested, email support@levelchanger.com.

Check your subscription

In Takedown, tap Settings > Takedown Store. You'll see Scoring and Video Subscription with one of these:

• Your free trial ends on and a date: you're in your 7-day free trial.
• Your subscription will renew automatically on and a date: you're all set.
• Auto-renewal is off. Your subscription expires on and a date: you've cancelled. Scoring and video recording work until that date.
• There is a billing problem: see Fix a payment problem below.

Your subscription belongs to your Takedown account, so it works on every iPad signed in to that account.

Update your card or cancel

1. In Takedown, tap Settings > Takedown Store > Manage Subscription. Or go to subscribe.levelchanger.com on any computer, tablet or phone.
2. Sign in with the email and password you use for Takedown.
3. Tap Manage Subscription, then update your payment method or cancel.

If you cancel during the free trial at least 24 hours before it ends, you won't be charged. If you cancel after you've paid, scoring and video recording keep working until the end of the year you paid for. Everything else in Takedown keeps working, and your data stays.

Invoices and receipts

After each payment, you receive an invoice and a receipt by email. Need a W-9 for your school? Email support@levelchanger.com.

Renewal and price

Your subscription renews every year on its renewal date. Subscriptions in good standing renew at your original purchase price, even if prices go up. Keep your card up to date and don't cancel to stay in good standing.

Fix a payment problem

If a renewal payment doesn't go through, Takedown shows There is a billing problem and the date your subscription will end, and the subscribe page says There's a problem with your payment.

1. In Settings > Takedown Store, tap update your payment details.
2. Sign in and update your card.

Takedown keeps working until the date shown while the payment is retried.

Renew an expired subscription

Go to subscribe.levelchanger.com, sign in, and tap Subscribe Now.

Sign-in messages on the subscribe page

• Your email isn't verified: open Takedown, resend the verification email, click the link in it, then tap I've Verified — Check Again.
• Your subscription is managed by Apple: you subscribed through the App Store. See Managing an App Store Subscription.
• Your subscription can't be set up yet: tap Copy Email Address and email it to support@levelchanger.com.
• We're having trouble reaching your account: check your connection and tap Try Again.

Questions? Email support@levelchanger.com.