Getting Help from LevelChanger

We usually answer within a day. The fastest way to reach us is from inside Takedown: tap Help, then Ask for Help under Contact Us. Or email support@levelchanger.com.

What to include

Including these up front usually means we can fix the problem in one reply.

1. Your Takedown login email. It's shown in Settings > Account.
2. Your Takedown version. Tap Settings > About. Takedown Version shows the version and build, for example 4.0 (717).
3. Your iPad model and iOS version. On the iPad, open the iPad's Settings > General > About and look at Model Name and iOS Version.
4. What you did and what happened. Which screen you were on, what you tapped, and the exact wording of any message.
5. A screenshot or screen recording. Apple's steps: Take a screenshot and Take a screen recording on iPad. Attach them to the email.

Before you write

Most problems clear up with these three steps, so try them first:

1. Update Takedown and iOS to the latest versions. Apple's steps: How to manually update apps from the App Store and Update your iPhone or iPad.
2. Connect the iPad to a working internet connection.
3. Close Takedown and reopen it. If that doesn't help, restart the iPad: Restart your iPad.

Suggestions

Have an idea for Takedown? Tap Help, then Make a Suggestion. We read every one.